Total Quality Management (TQM)
G5 Services embraces the culture of ‘all round’ quality. At G5, quality dictates our decisions, tasks and processes. We are committed at all levels within every department and function to continuously improve quality.
G5 Services (TQM ) Policy has 4 main factors;
- Putting clients first
- Striving to make continuous Improvement
- Aim for zero defects / issues
- Ongoing training and development
Putting Clients First
Exceeding your expectations is what we do best. Resolving problems in a timely and efficient manner reflects our dedicated approach to business and high client retention. To date, a large majority of our pipeline activities stem from either referrals or repeat business. Our reputation results from excellent work, providing cost effective solutions, first class project management and competitive business rates from the start, these traits makes us an ideal partner for future works…
Making Continuous Improvements
The Japanese term “kaizen” means that there are no limits to continuous improvement. We always aim to improve the quality of our services, ensuring changes in service requirements and needs, are met by having efficient solutions already in place.
Aim for Zero Problems
G5 regards problems as costly and unnecessary, and a serious blow to the clients confidence in our ability to deliver our services on time, without issues and within budget. We pay meticulous attention to strategic planning, actual plan details and execution of works. Quality control measures are in place to ensure that we systematically check and test our systems and workmanship thoroughly and regularly prior to completion.
Training and Development
G5 places a great deal of emphasis on training, especially ongoing training, ensuring our employees understand the principles of TQM. Our employees all adhere to the principles of TQM, in particular, how it is to be achieved, maintained, monitored, and how they as an employee can ensure that G5 Services as a whole emulates the TQM philosophy.
